Following a recent post in which KM practitioner Larry Hawes was contemplating valuing KM by its cost (not a good idea since its value added can be so much more dramatically greater), Christopher Schmaltz made the following comment:
We are moving away from a centralised KM to a more decentralised, self-service, personal KM. Employees decide what information they want to subscribe to. They decide who they would like to follow in their network, which interest groups they would like to subscribe to.
This wonderfully concise statement sums up part of my vision for KM at my law firm, in particular, the neccessity to make the information presented that most likely to be relevant and actionable to users.
A partner logs in. She is presented with the matters she's worked on recently, her top clients, and today's news and alerts about new litigation filed related to those clients. She also has previously selected receipt of alerts about significant changes in stock price or quarterly filings for those clients. Her one calendar shows her upcoming litigation deadlines, online CLE, and internal meetings for her practice areas. She can link directly to a place for her to review those associates who have worked with her most recently, and shows her how she's doing in terms of work in progress, accounts receivable, and her own billings for the calendar year versus targets.
As someone interested in financial industry regulation, she has chosen to receive an alert when a piece of work product receives a "Regulation FD" tag, or when someone's profile receives such a tag.
It's about pulling together the information that we already know relates to each person, plus the additional information or alerts that they have chosen to receive.
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